Frequently Asked Questions

Behavioral health practices, addiction treatment centers, non-profits of all sizes—from solo practitioners to multi-location organizations with up to 500 providers.

Three things:

‍Radical Cost Savings: Our flat-rate model is designed to let you grow without punishing you with per-seat fees.

‍AI-Native Workflows: Our AI isn't a bolt-on feature like a scribe; it's woven into the core of the platform, from intake to documentation, to automate work in ways legacy systems can't.

‍Deep Customization: We act as a development partner for our clients, building the platform you actually need, not the one we think you should have.

This is the #1 question we get, and the answer is central to our mission. Legacy EHRs are built on older, less efficient technology and carry high overhead from large sales teams.

We're Independent & Mission-Driven: We are not owned by private equity or beholden to investors demanding high-margin returns. As an independent company, we have the freedom to prioritize our customers' success over maximizing short-term profits, keeping our platform accessible and affordable. We believe powerful, AI-driven technology shouldn't be a luxury reserved for the biggest organizations. Our model is designed to empower practices of all sizes to deliver better care.

We Built a Lean, Modern Tech Stack: We started from scratch with the latest, most efficient technology. This means lower overhead and development costs for us—savings we pass directly to you.

‍We Focus on Product, Not a Bloated Sales Team: Our growth comes from building a product that customers love, not from an army of enterprise salespeople. This word-of-mouth marketing efficiency is a core part of our pricing philosophy.

We consolidate your entire tech stack into one platform, replacing:
- EHRs (SimplePractice, TherapyNotes, Theranest, etc.)
- AI note-taking tools
- Practice management systems
- Billing & insurance tools
- Task management (Asana, ClickUp)
- CRM & patient engagement tools
- SMS services & eligibility checkers
‍

- 60-80% savings vs. traditional EHRs
- No hidden fees or long-term contracts
- Advanced features included in our lowest pricing tier
- Free migration, training & support
- Pooled AI credits across your team

We're completely transparent about usage-based fees:
- Payment processing: 2.7% + $0.30
- Insurance claims: $0.20/claim
- SMS messages: $0.004/message
- Telehealth: $0.20/meeting (Google/Zoom integration free)
- Onecal calendar 2-way sync fee with Google calendar - $5/month

Implementation typically takes a couple of hours to 2 weeks and includes:
- Dedicated implementation specialist
- Complete staff training
- Data migration from your current EHR
- Go-live support

Yes—fully HIPAA compliant with encrypted data storage/transfer, role-based access controls, and complete audit trails. For AI safety and data security, we use private enterprise-class deployments from Google and Anthropic.

- Appointments: Unlimited on all plans
- Billing: Monthly or annual options, multiple payment methods accepted
- Volume discounts: Available for custom enterprise plans