Introduction
In today’s fast‐paced healthcare environment, choosing the right practice management and EHR system is critical. Kareo—now integrated into Tebra’s all‑in‑one platform—has long served independent practices with a suite of cloud‑based tools for scheduling, billing, and clinical documentation. However, customer reviews have raised concerns about support, pricing transparency, and occasional technical glitches. On the other hand, Omnipractice.ai enters the arena as an AI‑powered, affordable solution designed specifically for insurance‑based group practices, boasting modern interfaces, robust automation, and transparent pricing. This post provides an in‑depth look at how each system works, who they serve, and how they compare on features, pricing, and overall value.
60‑Second Summary
Kareo (Tebra):
- Cloud‑based EHR and practice management solution.
- Offers scheduling, billing, e‑prescribing, and patient portals.
- Long‑standing presence, but faces customer complaints regarding support and claim submission delays.
- Pricing can be opaque with multiple tiers (Clinical, Billing, Plus, Pro).
Omnipractice.ai:
- AI‑powered EHR built for insurance‑based group practices.
- Features include automated insurance verification, AI‑driven documentation (reducing note‑writing time by 50%), and streamlined workflows.
- Transparent pricing with plans ranging from Free to Enterprise and cost savings of 60–80%.
- Modern, intuitive interface with excellent customer support.
What is Kareo?

Kareo is a cloud‑based electronic health records and practice management system that has built its reputation over many years. Now part of the Tebra family, Kareo offers an integrated suite of tools including:
- Scheduling & Appointment Management: User‑friendly calendars with automated patient reminders.
- Clinical Documentation & e‑Prescribing: Customizable templates and secure messaging.
- Billing & Revenue Cycle Management: Comprehensive billing modules and claims submission features.
Target Audience & Reputation:
Kareo is primarily aimed at independent practices and small to mid‑sized clinics. It is well‑known for providing a robust, all‑in‑one solution for practices in primary care and various specialties.
While Kareo has established a solid reputation for functionality and ease of use, some user reviews have noted issues with delayed claim submissions, inconsistent customer support, and complex pricing models. These insights are crucial for healthcare providers seeking reliability and transparency in their EHR systems.
What Is Omnipractice.ai?

Omnipractice.ai is an innovative, AI‑powered EHR designed specifically for insurance‑based group practices. It distinguishes itself with features that automate routine tasks and streamline daily operations:
- AI‑Powered Documentation: A smart note‑taker that cuts documentation time by 50%, allowing clinicians to focus more on patient care.
- Automated Insurance Workflows: AI‑driven eligibility checks and real‑time claims processing ensure faster, more accurate billing.
- Transparent, Affordable Pricing: Clear pricing tiers—from Free to Enterprise—designed to offer 60–80% cost savings over traditional systems.
- Modern, Intuitive Interface: A beautifully designed interface that simplifies workflows and minimizes clicks.
Target Audience & Reputation:
Omnipractice.ai targets insurance‑based group practices, especially those in behavioral health and multi‑location settings. It is rapidly building a reputation as a modern, cost‑effective solution that leverages AI to eliminate manual work and reduce errors.
For further details, visit the Omnipractice.ai Homepage and check out their Pricing page.
Kareo Customer Pain Points :
Many healthcare providers have expressed concerns about Kareo’s:
- Delayed Claim Submission: Claims may not be submitted in a timely manner.
- Poor Customer Support: Difficulties in accessing knowledgeable support and inconsistent response times.
- Opaque Pricing: Complexity in pricing tiers that can lead to hidden fees.
The following table highlights how Omnipractice.ai addresses these issues:
Kareo Pain Point
How Omnipractice.ai Adresses it
Delayed claim submission
Automated insurance workflows and real-time claims processing ensure prompt submissions.
Poor customer support
Dedicated, responsive support with transparent communication and comprehensive training.
Opaque pricing
Transparent pricing with no long term contracts and clear, straightforward plan details
Manual, time-consuming documentation
AI-powered note-taker reduces documentation time by 50% and minimizes manual entry
Use Case Comparison
Different clinical environments have unique needs—from solo practices to large multi‑location organizations. The table below compares how Kareo (Tebra) and Omnipractice.ai serve these various clinical setups:
Use Case - Clinical Setup
Kareo
Omnipractice.ai
Solo/Small Private Practice
Ideal for individual practitioners and small clinics; offers an easy-to-use, all-in-one EHR and practice management solution, though support can be hit-or-miss.
Provides a free tier that can suit low‑volume practices; while designed with groups in mind, its modern, streamlined interface benefits smaller practices too.
Multi-provider Group Practice
Works well for small groups with 1–10 providers; however, scalability and consistent support may be concerns as the group grows.
Designed specifically for group practices with 10–50+ providers, offering robust automation and scalability to handle higher volumes of patient data.
Specialty Clinics (e.g., Primary Care, Dermatology)
Offers customizable templates that can be tailored to a variety of specialties; however, some workflows remain manual and require additional configuration.
Focuses on insurance-based workflows; while its specialty support is strong in workflows of documentation, other workflows may need extra customization
Behavioral/Mental Health Practices
Can serve mental health practices, though documentation and billing often remain manual, potentially increasing administrative burden.
Tailored for behavioral health with dedicated features such as AI-driven note taking and streamlined insurance verification, reducing manual tasks.
Large Multi-location Organizations
May encounter challenges in integration and scaling across multiple sites due to legacy processes and less flexible infrastructure.
Highly scalable with many custom integrations and automated data migration, making it ideal for large, multi-location practices that demand centralized management.
This Usecase comparison highlights that while Kareo provides a trusted, flexible solution for smaller and more traditional setups, Omnipractice.ai is purpose-built for scalability, advanced automation, and specialized workflows, particularly in group and behavioral health practices.
Feature comparsion
A comparative analysis of Kareo and Omnipractice.ai reveals distinct differences in their features
Feature
Kareo
Omnipractice.ai
Scheduling & Appointments
Robust scheduling with reminders; web and mobile access
Simplified scheduling with two‑way calendar sync and group scheduling
Billing & Payments
Integrated billing and claims processing; multiple modules available
AI‑powered insurance eligibility and real‑time claims filing with transparent fee structure
Documentation
Customizable templates and e‑prescribing; manual note entry required
AI‑powered note‑taker that cuts documentation time by 50%; customizable forms
Patient Portal
Integrated patient portal for scheduling, messaging, and access
Modern client and therapist portals with seamless online intake and SMS notifications
Integrations
Integrates with multiple third‑party systems; may require manual setup
Allows multiple custom integrations with automated data migration and seamless connectivity
Support & Training
Mixed reviews with reports of delayed support response
Dedicated, responsive support with free onboarding and comprehensive training resources
Pricing Transparency
Multiple tiers with potential hidden fees
Clear, transparent pricing with savings of 60–80% compared to legacy systems
This comparison encapsulates how Omnipractice.ai’s advanced automation, modern interface, and transparent pricing provide a streamlined, efficient alternative to Kareo’s more traditional setup.
Pricing Comparison
Below is a comparison of the pricing tiers between Kareo and Omnipractice.ai. (Note: Kareo’s pricing details vary)
Plan/Tier
Kareo (Tebra)
Omnipractice.ai
Entry‑Level/Free
Typically starts around $75–$125 per provider/month (no free plan available)
EHR Free: Free for low‑volume practices (unlimited users, up to 100 appointments/month, with free data migration)
Mid-Tier / Growth
Approximately $125–$300 per provider/month for essential modules (e.g., Clinical Essentials, Billing Essentials)
Business Tier: $15/seat/month (monthly) or $11/seat/month (annually)
Business Tier
Higher‑tier plans (e.g., Plus/Pro) can reach $600+ per provider/month
Advanced Tier: $21/seat/month (monthly) or $15/seat/month (annually)
Enterprise / Custom
Custom pricing based on modules, provider count,
Custom/Enterprise: Custom‑priced for large groups with extra integrations, dedicated support, and enterprise-grade security
Note: Kareo’s pricing can vary widely based on modules and provider count, while Omnipractice.ai offers transparent, usage‑based pricing with clear plan names and significant cost‑savings.
How Omnipractice.ai Addresses Kareo’s Limitations
Omnipractice.ai was specifically designed with the challenges of legacy systems like Kareo in mind. Here’s how it tackles common issues:
- Enhanced Automation: Integrates AI‑powered documentation and automated insurance workflows to drastically reduce manual tasks.
- Transparent Pricing: Clearly defined pricing tiers eliminate the uncertainty and hidden fees found in some traditional systems.
- Superior Customer Support: Offers dedicated onboarding, ongoing training, and responsive support to ensure smooth operations.
- Modern User Interface: The streamlined design reduces the learning curve and improves overall workflow efficiency.
- Scalability and Customization: Built for group practices with 10–50+ providers, it offers deep customization and seamless integrations without typical technical glitches.
Final Thoughts
After thoroughly comparing Kareo (Tebra) and Omnipractice.ai, it’s evident that while Kareo remains a trusted solution for many independent practices, it also faces challenges such as inconsistent support and complex pricing. Omnipractice.ai, with its AI‑driven automation, transparent pricing, and modern interface, emerges as a competent option—especially for insurance‑based group practices looking to modernize their workflows and improve efficiency.
Are you ready to upgrade your practice management and EHR experience?
For more information, explore Omnipractice.ai’s feature pages such as Why We're Different, Taskboard, Billing & Payments, Supervision, Help & Support, Documentation, AI Notes Taker, Dashboard, and Intake Feature for a complete feature overview.